Shipping & Delivery

How delivery works

We do not use a fixed shipping table. Once you have chosen a piece, we agree the delivery method, cost and expected time with you on WhatsApp before you pay, and we confirm it in writing there. Pieces are packed carefully, and we share tracking details when the carrier provides them.

Kuwait and the Gulf

We deliver across Kuwait and to customers elsewhere in the Gulf. Depending on where you are and what you prefer, we can arrange delivery to your address or collection by agreement. The details are confirmed in the conversation.

India

We currently send ready-made pieces to customers in India. Import duties, customs charges and taxes can apply, and customs may need extra time to clear a parcel. Unless we agree otherwise in writing, these charges are paid by the buyer. We explain what to expect before you pay, so there are no surprises on delivery. Custom designs are not yet offered for India.

What we need from you

• A complete and correct delivery address, with a phone number that will be answered.
• Someone available to receive the parcel, and any ID the carrier asks for.
• Prompt replies to our messages if a carrier or customs office needs information.

If a parcel is returned to us because of a wrong address or because it was not collected, we will contact you to arrange delivery again, and the extra delivery cost may be charged to you.

When your parcel arrives

Please check the parcel as soon as you receive it, and ideally open it in front of the carrier. If it is damaged, open or does not match what we agreed, tell us straight away on WhatsApp with photos of the parcel, the packaging and the piece. We will put it right as set out in our Returns & Exchange page.

Delays

Delivery times are estimates. Weather, carrier problems, public holidays and customs can delay a parcel, and we cannot control these. If something is taking longer than we told you, message us and we will chase it with the carrier and keep you informed.