Frequently Asked Questions

Open a piece you like and tap the WhatsApp option, or add pieces to your cart and send us the list. We reply personally, confirm availability and price, and agree the details with you in the chat. An order is confirmed once we confirm it to you in writing and the agreed payment is made.

Payment is agreed with you on WhatsApp before you pay. We will tell you the options that are available for your country and your order.

Yes, for customers in Kuwait and the wider Gulf. Tell us what you have in mind, with pictures if you have them, and we will discuss the design, size, metal and price before we start. Custom designs are not yet offered for India.

Yes, we send ready-made pieces to India. Import duties, customs charges and taxes may apply, and we explain them before you pay. See Shipping & Delivery.

It depends on where you are and the method we agree. We give you an estimate before you pay and keep you updated if anything changes.

Usually yes for unworn ready-made pieces, on the terms we confirm when you order. Custom pieces cannot be returned once we have started them, unless they are faulty. See Returns & Exchange.

Use the Ring Size Guide in the footer of any page. If you are unsure, send us a message before you order and we will help you choose.

We make gold and silver jewellery, and some pieces use diamonds. We tell you the metal, weight and purity of a piece before you pay.

Keep it dry, store it separately and wipe it after wearing. Our Care Instructions have the details for gold and silver.

By WhatsApp, phone or email. Our details are on the Contact page.