Returns & Exchange

Before you buy

Because jewellery is bought through a conversation with us on WhatsApp, we confirm the return and exchange terms for your order there, in writing, before you pay. Please read that confirmation. This page explains the principles we follow. Where we have agreed something more specific with you in writing, that applies.

Ready-made pieces

A ready-made piece can usually be returned or exchanged if it is unworn, undamaged and in the condition and packaging you received it. The time allowed and any cost of sending it back are agreed when you order. Jewellery that has been worn, altered, resized or damaged after delivery may not be accepted.

Custom and made-to-order pieces

A piece we make specially for you, to your design, size or engraving, cannot be returned or exchanged once we have started work, unless it is faulty or not as we agreed. We confirm the design with you before we begin so that you know exactly what we will make.

Damaged, faulty or wrong pieces

If your piece arrives damaged, has a fault, or is not the piece we agreed, tell us as soon as you notice, and within the time we agreed in the conversation. Send photos on WhatsApp. We will repair it, replace it or refund you, and we will bear the cost of returning the item to us. This does not affect any rights you have under the law.

Ring size and fit

A good fit matters. Use our Ring Size Guide in the site footer, and message us if you are unsure. Tell us your size before we make or send a ring. If a ready-made ring does not fit, ask us about an exchange, and we will tell you what is possible for that piece.

How to start a return

1. Message us on WhatsApp as soon as possible, with your order details and a photo.
2. We will tell you whether the piece can be returned or exchanged and how to send it.
3. Pack it securely in its original packaging and send it the way we agree.
4. We check it when it arrives and then confirm your exchange or refund.

For anything else, see our FAQ or contact us.

Refunds

Where a refund is due, we return it by the same method you paid with, unless we agree another way. Original delivery charges and any import duties already paid to a customs office are dealt with as agreed in the conversation, and we will explain this before you pay.